1. Overview

At GoValid, we strive to provide the best QR code generation and management service. We understand that sometimes our service may not meet your expectations, and we offer refunds under certain conditions.

Note: All days mentioned in this policy refer to business days (Monday-Friday, excluding public holidays) unless otherwise specified.

2. Refund Eligibility

You may be eligible for a refund if:

• You have an active paid subscription (Starter, Business, or Ultimate plan)
• You request cancellation with more than 7 business days remaining in your current billing period
• You have not generated more than 10 QR codes after payment
• Your account is in good standing (no violations of our Terms of Service)

3. Refund Process

To request a refund:

1. Cancel your subscription from your account settings
2. If eligible, our support team will contact you within 2 business days
3. Provide any requested information to verify your account
4. Refunds are processed within 5-10 business days after approval

4. Refund Amount Calculation

Refund amounts are calculated based on:

• Prorated amount for unused days in the billing period
• Deductions may apply for excessive usage or platform resources consumed
• Payment processing fees are non-refundable

5. Non-Refundable Items

The following are not eligible for refunds:

• Free plan accounts
• Credit-based purchases (pay-as-you-go model)
• Subscriptions cancelled with 7 business days or less remaining
• Accounts terminated for Terms of Service violations
• Partial month usage

6. Payment Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit cards: 5-10 business days
• Virtual Account: 3-5 business days
• E-Wallet: 1-3 business days

7. Dispute Resolution

If you disagree with our refund decision:

1. Create a support ticket at Support Ticket System
2. Provide detailed information about your refund request
3. Include any supporting documentation
4. Our support team will review and respond within 3-5 business days
5. Final decisions are made by our management team

8. Contact Information

For refund inquiries, please contact:

• Email: [email protected]
• Support Ticket: Create Support Ticket
• Response time: Within 24-48 hours on business days

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our service constitutes acceptance of any modifications.